Terms & Conditions

Booking Terms and Conditions 

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Waiheke Pick-Me-Up Tours and Transfers Limited.

These terms and conditions apply to online bookings you make on our website. 

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Prices

This website contains price information provided in New Zealand Dollars. If purchasing from outside of New Zealand, the price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations.

Prices are subject to change without notice. From time to time we may offer promotional pricing.

Lunch and ferry costs are not included in the tour price.

Cancellations

Waiheke Pick-Me-Up reserves the right to cancel or amend any bookings due to unforeseen circumstances or extreme weather conditions at any time. Should this be the case, clients will receive an option to reschedule or be provided with a full refund. We will review and confirm any amendments by 8am on the day.

Cancellations received more than 7 days before the booked start time will be refunded, less any payment transaction costs.

Cancellations received between 7 days and 24 hours before the booked start time will receive a 50% refund.

Cancellations received within 24 hours of the booked start time, and no shows or late-comers on the day, will not receive any refund.

Special conditions apply to all group booking cancellations. Should number of attendees in a group change, you will be liable to pay for the confirmed amount of people.

Changes

Should you require to reschedule your booking, please advise us at least 48 hours ahead of your booked start time.

Deposits

A 50% non-refundable deposit is required to secure group bookings.

Itineraries

Some cellar doors are ‘By appointment only’ and some others are closed on weekdays from Easter to NZ Labour Weekend (end October) so may not be available to host tastings. There is also a significant ‘wedding business’ on Waiheke Island and that might limit available tasting times.

The use of our services

Passengers are required to pay for tours in full prior to booked start time via our secure online booking system.

The minimum age for all bookings is 18 years.

To consume alcohol at the venues, guests must be able to prove they are over 18 years of age.

Waiheke Pick-Me-Up reserves the right to use alternate vehicles and operators.

We reserve the right to alter any part of the itinerary without notice.

We will make every effort to secure a lunch reservation at your venue of choice, however at times it may not be possible, and an alternate arrangement will be made.

The consumption of alcohol is not permitted in our vehicles. Intoxicated or rude passengers causing a disturbance will be requested to depart the vehicle and no refund will be provided.

Passengers who soil or vomit in the vehicles will be charged a cleaning fee of $50-$300. This will either be charged to your credit card or cash payment.

Waiheke Pick-Me-Up will not be held responsible for any damage caused intentionally or otherwise to people, property or venues and the guests and / or organiser will be held liable to cover any additional costs incurred.

Our tours operate in varying weather conditions, during extreme weather events we will review the situation and confirm any cancellations by 8am on the day.

Monitoring

Our Vehicles are fitted with Dashcams to monitor driver and other road user behaviour and used in evidence if required.

Complaints

Please email any complaints to [email protected]

Website Terms and Conditions

We have done everything possible to make this site user-friendly, informative and secure. If you would like to know more about our responsibilities and yours, please read the information below. If you do not agree to this information, please do not use this site.

These terms and conditions may change at any time. Any changes to these terms apply from the time they are published on this site.

For the purpose of these terms and conditions, “this website”, “we” and “our” will mean Waiheke Pick-Me-Up Tours and Transfers Limited.

All prices displayed on the website are subject to change without notice. This is because third party providers may change their prices at any time.

Intellectual Property

This website, the software, design, text and graphics comprised in this website and the selection and layout of this website, are owned or licensed by us and are protected by New Zealand and international intellectual property laws.

Any other use of the material contained on this website, such as copying, distributing, selling, modifying, transmitting, reusing, re-posting or publishing is strictly prohibited, without our specific written permission. Unauthorised use of materials from our site will not only breach this agreement but may violate copyright and other laws.

Disclaimer

Information on this website may change at any time.  Every effort has been made to ensure the information on this site is accurate, up to date and complete. However, we accept no responsibility for any errors, omissions or inaccuracies in the information. The provision of information on this website will not constitute any representation, warranty or undertaking (either express or implied) that the information is correct or that the information is current and up to date.

We do not represent or warrant that this website, the server that makes it available or any of our products or services supplied through this website will be free of errors, viruses or defects. Your access and use of this website are subject to factors beyond our control. We do not warrant that this website or the products and services offered via this website will meet your requirements or that the service will be uninterrupted or timely. We will use our best endeavours to make this website secure and have implemented technology for this purpose. However, because of the nature of the internet, we do not warrant that this website will be secure.

Third Party Websites

We are not responsible for, and have no knowledge of, or control over the content of, any other websites linked to from this website. Links to other websites are provided for your information and convenience only. We accept no liability for the content of those websites, if you suffer any loss or damage from visiting another’s website or using another’s product or service, we are not liable.

Governing law

If any dispute arises about this agreement or how this agreement applies or arising out of your use of this site, the laws of New Zealand will apply.

You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand and waive any right that you may have to object to an action being brought in those courts.

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